Graphic Design FAQ
Do we print in-house?
No, Earth to Agents is dedicated to service for real estate professionals. And to do so, we partner with the best of the best and in the case of printing, the best is primaflyers.com. Primaflyers is a local Atlanta based print shop that we love and support!
Paper stocks go from premium to extra-fancy
Use your own design or one of our templates to create your Business Cards online
Hand-checked, high-quality Business Cards printed in full color
Print a different design on each double-sided Business Card
Great customer service!
How soon can I get my Business Cards printed and delivered?
We only handle the initial graphic design and the printing will be handled by our printing partner. The shipping speed will depend on the paper and options you choose for your cards, but can be as fast as the very next day. Next-day Business Card delivery is available for various options if you order before 2pm (EST) Mon–Fri.
Whats the turnaround on Designs?
Once our design team receives an order, it is set to a queue line. Depending on the workload and season, the graphic could take 48 to 72 hours. But if you are in a hurry, you can choose to add a $10 Rush Fee which would bump your order to the top of the line.
What specifications do I need when uploading logos/photos/files to the designer?
Your resolution should be at 300 dpi (dots per inch) at the exact size of your print item. If your flyer is 4"x6", it should be sized as a 4"x6" at 300 dpi. Your logos and photos should also be in 300 dpi. Often your computer program will default to 72 dpi, you must check the resolution of your file before uploading and that may require you to manually change the dpi to 300 from 72. Also, uploads should be in JPEG, PNG, or PDF format. If you don’t really understand, please refer to your designer for instructions.
If I change my mind, can I cancel or get a refund?
Our design team prides itself on its speed and quality. So we take the restaurant approach, if the graphic has not been started yet, we will send a refund when requested. But if the graphic has started to be worked on or finished, we will not allow a refund as the work has already been done. Final refund approvals are entirely up to the design team.
How often do we update our designs?
All the time! Make sure you stay on top of our updates by subscribing to our Instagram and Facebook page.
What is the cut-off time for next day orders?
Orders need to be placed before 2pm(EST) to be considered next day graphic orders. Orders made after 2pm will be counted as an order for the following day. For example, if you order at 4pm on Monday and include a Rush Fee. It will be finished on Wednesday.
What should I put on my Business Card?
If you're wondering what to put on your Business Card, simply pick one of our Business Card design templates and customize the placeholder copy with your information. You can add your own logo and images, and even a catchy tagline!
Can we do custom designs?
Short answer is “Yes!” But as we act mainly as a realtor team, our focus is support our agents with convenient, quick, and easy to use products and services; we do not have the support necessary for a full blown custom design brand. So our design services are limited. But we can refer you to one of our many partners!
Why do the final prints sometimes look different than the design mockup?
Printers will continuously update their offerings as time goes on. This may result in different shapes and slight alterations that may be necessary that look different than the shown design. Our team will work hard to design each graphic to the printing specifics of the current printing specifications.
Why do the colors on the print sometimes look different from the graphic?
Your computer monitor and/or phone typically use RGB colors: Red Green Blue. Printers use CMYK colors: Cyan Magenta Yellow Black - which delivers crisp, clear images you want for your printed piece. In order to make sure your printed piece comes out as you envisioned, our designers convert your files to CMYK colors. That is why at times the colors off your device may slightly differ from the final printed product.
Do we work on weekends or major holidays?
Designers will be available for orders on business days only. Excludes weekends and major federal holidays.